- Free shipping to 185 countries.
- 45 days money back guarantee.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Looks like in the photo came in the box packed narmul,,,,, of course not enough something type of cork,,,, well, and so it looks interesting,,,,,, took under the vinzo
The product is very nice and the shipment was pretty fast.
Nothing to say healthy and safe
I get it all right, it takes little delay and meets the features offered, thanks
The decanter came very well packed. All guests are delighted
In 1 piece and just AS described. Fast shipping too. World buy from this store again
wonderful product, and good protection package. no damages during post. thanks
All as in the picture. I liked
I love it
Everything came well packed, decanter and cutlery of very good quality, thanks to the store
Thank you! Decanter came in excellent condition, without damage. Packed very well.
Before mo order took 1,5 months. Delivered the courier to the apartment. Packed very well, no chips, the quality is good, but not sure it is glass.
little narrower than displayed in the photographs, but overall good condition
It came for 30 days, you could put on a serious post of russia broke the packing of decanter miraculously remained intact, of course it's not crystal and hardly this glass
Arrived well packed & safe. Thanks.
Awesome decanter. Perfectly packed. I recommend
Beautiful but crystal too fine so very fragile