We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful mugs
It's just like the picture. The only detail that disappoints that is lighter than it seems
Object in accordance with the description
According to the description. To Solid Air
Delivery to the central federal district 4 weeks. Packed perfectly. The quality of the cup is good, and the decorative component is average. Well, what a price, such and quality.
Cool-as a gift straight class!
bottem is uneven
bad plastic smell
Came very quickly, perfectly packed in foam. but a terrible smell, made not neatly. we will not use it, it's scary to drink from such a mug, not worth such money. very razacharovanna.
Mug terribly stinks than i just did not wash anything helps if it will continue to drink from it it will be impossible, if objectively to judge the view of it the price of a maximum of 500 rubles. Glued is not quite neat, what about its strength and reliability then the time will show the most interesting thing to me is how enough its handles hope not fall off and so you decide to take it or not, packed was good goods came quickly without damage!
First of all, the store is well done and always in touch! Our post of russia as usual delayed delivery of the goods! The goods are 4, the artisanity is noticeable. Shop can recommend!
The product is good, but not perfect. Swinging when standing on a smooth surface, not a smooth bottom. And also not nice to hold in your hand, the chains scratch your palm.
Came faster than expected. In good condition. Packing is not damaged.